Returns and Exchanges
Thank you for choosing DailyDine LLC! We want you to be satisfied with our dinnerware sets. However, if you’re not completely satisfied with your purchase, we offer a simple return and exchange policy to ensure peace of mind. Below are our return and exchange terms:
- Return Policy
Return Timeframe: You may return an item within 30 days of receiving it.
Product Condition: Returned items must be unused, undamaged, and in their original packaging. Please ensure all items are complete, including original tags and instructions.
Refund Process: To request a return, please contact Customer Service with your order number and reason for return. Once your return request is approved, please ship the item to the designated address. Once we receive the returned item, we will process your refund within 7-10 business days. - Exchange Policy
Exchange Timeframe: If you would like to exchange an item, please do so within 30 days of receiving it.
Exchange Process: Please contact Customer Service with the item you wish to exchange and the reason for your exchange. Please follow their instructions to return the original item. We will ship a replacement item upon receipt (if available) upon request. - Shipping Instructions
Return Shipping: Returns due to customer reasons (e.g., dislike, wrong size, etc.) are the customer’s responsibility. We recommend using a tracked shipping method to ensure the safe return of the item.
Exchange Shipping: If you request an exchange due to damaged or incorrect item, we will cover the return and reshipping shipping costs. Exchanges based on personal preference are the customer’s responsibility. - Special Circumstances
Damaged Items: If you receive a damaged item, please contact us immediately by email or phone. We will provide you with a solution, including a full refund or replacement.
Delayed Processing: During peak seasons or special promotions, it may take longer to review and process your request. We will notify you of the status as soon as possible.
Thank you for your support of DailyDine LLC! We look forward to providing you with quality products and services.